Project Proposal

Name: KARTIK ARORA Enrollment No: 09BS0001040 Mobile No: 9871453520 e-mail id: kartik.arora87@gmail.com Management Research Project Project Proposal I. Project proposed: Comparative epitome of various major eCRM players in Telecom sector II. verbal description of the project in brief: CRM is a fundamental prospect of an make-up, encompassing the philosophy and mission of organized business that is busy with a well-knit customer-focused knowledge base and pervasive communications. The development of the telecom sector has experienced a major fulfill of variety in terms of its growth, technological content, and market bodily structure in the last decade. eCRM can contribute incontrovertibly to transformation of a telecom organization into a real cadence enterprise for customers, while harnessing the power of technology in a rapidly changing competitive landscape. It enables to tightly integrate earlier and back-office processes to deliver superior customer service. It eliminates boundaries that stand between organization and its customers and adds value across its enterprise.

The rapid technological advances which have interpreted place in the telecom sector have brought almost significant improvements in the quality of service provided to customers. With the digitization of exchanges, and up gradation of external network, the fault rate has come down. The free flow of information and powerful capabilities tailored to the telecommunications industry ease various players like Airtel, Vodafone, Idea, Spice, Reliance etc. to increase revenue, ablation costs, boost customer satisfaction, and turn telecom company into a responsive, customer-centric player. That apart, the most important features it should deliver are multiple speech communication and multi-currency capabilities, Integration to organization back office accounting system, open, industry-standard technology, gross revenue cycle analysis, Real-time... If you want to get a full essay, wander it on our website: Orderessay

If you want to get a full essay, wisit our page: write my essay .