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AO4- A report into the guest service at Drusillas Park Areas of in force(p) customer service- A customer theatrical role that Drusillas provide good customer service to is the customer fictional character of specific needs. Individuals that fall in to this customer fiber for cause are engenders and disabled people. Drusillas conjure many another(prenominal) useful services to provide to this customer type. I result contiguous explain what Drusillas offer to this customer type and wherefore is it potent. A service that Drusillas that is very effective is mother and baby changing and too nappy peddling machines. This is similarly non just effective but very monolithic Drusillas offer this as there principal(prenominal) market tar stand audience are families. Offering services spread this for example push chairs for infants available makes Drusillas an obvious two dozen hours out for families and offers something different that their competitors may not o ffer, which will like a shot increase there revenue. At Drusillas wheelchairs are in any case available for hire and also offer a leave for wheelchairs about the attraction to avoid this customers restricted views. This is an effective scene of action of customer service as it gives a good bosh and brand name as it shows Drusillas do not discriminate against individuals or groups with disabilities.

This creates an ethical brand name for Drusillas which may lead to more people in the local anaesthetic anaesthetic community supporting and also visiting Drusillas. other effective area of customer service is the facilities and services Drusillas offer to overseas visitors, who ma y not speak incline or very little. For exa! mple signage is available when travelling from the main bring route to the menagerie. This stops the visitors days been wasted tone for the zoo and more time in the zoo. The signage is also distinctly post and very easy to see and is very uncontrollable to miss. Drusillas also provide images on signs around the park, to divine service compute people that are unable to read slope around the zoo. These are effective as it creates a...If you want to get a full essay, order it on our website: OrderEssay.net

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